Privacy Policy

Last updated: 1 January 2025

This Privacy Policy describes how ProFix Solutions ("we", "us", "our") collects, uses, and safeguards the personal information you provide when you visit https://proFixsolutions.com or engage our services.

1. Information We Collect

We may collect the following categories of personal information:

  • Identity & Contact Data — name, phone number, email address, and postal address.
  • Service Data — details of the services you have requested or received, including job descriptions and location of work.
  • Communication Data — messages, enquiries, and feedback you submit via our website, email, or WhatsApp.
  • Technical Data — IP address, browser type, device identifiers, and pages visited, collected automatically through cookies and analytics tools.

2. How We Use Your Information

We process your personal data for the following purposes:

  • To respond to your enquiries and provide the services you have requested.
  • To send appointment confirmations, job updates, and invoices.
  • To send promotional communications about our services (you may opt out at any time).
  • To improve our website and service quality through analytics.
  • To comply with our legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Performance of a contract — where processing is necessary to fulfil the service you have requested.
  • Legitimate interests — where we have a genuine business reason to process your data that does not override your rights.
  • Consent — where you have given us explicit permission, such as to receive marketing communications.
  • Legal obligation — where we must retain or disclose data to comply with applicable law.

4. Data Sharing

ProFix Solutions does not sell, rent, or trade your personal information to third parties. We may share data with:

  • Sub-contractors or technicians engaged to deliver your requested service, bound by confidentiality obligations.
  • Trusted third-party service providers (e.g. payment processors, email platforms) who assist us in operating our business, subject to data processing agreements.
  • Regulatory or law enforcement authorities when required by law.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by applicable law. Typically, customer records are retained for six (6) years following the completion of services for accounting and warranty purposes, after which they are securely deleted.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. You may control cookie settings through your browser. Disabling cookies may affect the functionality of certain features on this site.

7. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your personal data where we no longer have a lawful basis to hold it.
  • Object to or restrict certain types of processing.
  • Withdraw consent at any time where processing is based on consent.
  • Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at [email protected].

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

ProFix Solutions
No. 12, Jalan Teknologi 3/4
Petaling Jaya, Selangor 47810
Email: [email protected]
Phone: +60 12-345 6789